Privacy Policy

1. Introduction

Planet Heartland respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our streaming service, investment platform, or submit films for consideration. By using Planet Heartland, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly and data generated automatically:

• Account data: name, email address, password, and profile preferences when you create a streaming or investor account.
• Payment data: billing address and payment method details processed by our secure payment partners. We do not store complete card numbers.
• Investment data: identity verification documents, accreditation status, and investment history required for regulatory compliance.
• Filmmaker submissions: contact details, project descriptions, scripts, and uploaded media provided through our pitch portal.
• Usage data: watch history, search queries, device information, IP address, and cookies that help us improve the service and recommend content.

3. How We Use Your Information

We use your data to:

• Provide and maintain streaming access, investment features, and filmmaker tools.
• Process membership payments, investment transactions, and revenue distributions.
• Verify identity and comply with securities regulations for crowdfunding offerings.
• Personalize content recommendations and communicate service updates.
• Detect fraud, abuse, and security threats.

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and serve relevant recommendations. You can control cookies through your browser settings. Disabling cookies may limit certain features.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Service providers: payment processors, cloud hosting, customer support, and analytics vendors under strict confidentiality agreements.
• Regulatory bodies: when required by law or to comply with securities regulations and anti-fraud obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale, with notice to affected users.

6. Data Security

We employ industry-standard safeguards including encryption in transit and at rest, access controls, and regular security audits. No system is completely secure, and we encourage users to protect their account credentials and report suspected breaches immediately.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete the personal data we hold about you.
• Export a copy of your data in a portable format.
• Opt out of marketing communications while retaining service emails.
• Restrict or object to certain processing activities.

To exercise these rights, contact us at privacy@planetheartland.com.

8. Data Retention

We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it securely.

9. Children's Privacy

Planet Heartland is intended for general audiences and is family-safe. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy as laws or our services evolve. Material changes will be communicated via email or a prominent site notice. Continued use after changes constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this policy or your data? Reach us at: privacy@planetheartland.com